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Plans and billing

Free trial, billing and refunds

Understand Flockly's trial, Shopify billing process and the policy for charges already billed.

Reviewed 2026-08-09

Once Flockly is available in the Shopify App Store, every plan includes a 14-day free trial. You choose the plan when you install and approve the subscription through Shopify.

How billing works

Flockly uses Shopify's billing system. Your subscription appears on your regular Shopify invoice and Flockly does not receive your card details. You are not charged until the trial ends if you keep the plan active.

Changing your plan

You can change plans from Plan & billing in Flockly. Shopify handles the subscription change and any proration under its billing rules.

Refunds

Amounts already billed are generally non-refundable, except where the law requires it or Flockly agrees otherwise in writing, for example if you were charged in error. See the Terms for the full policy.

Need help with a charge?

Contact us through the Contact Us page and include your Shopify store name.