Flockly help
Comment inbox coverage and reply limits
See which networks support the Flockly comment inbox and why older Meta comments may not accept replies.
The Flockly comment inbox supports Instagram, Facebook and LinkedIn. These are the networks that currently provide a third-party comments API Flockly can use. TikTok, Pinterest and X do not currently provide an equivalent comments surface for the app.
Why a reply may not work
Instagram and Facebook close the public reply window about seven days after a comment is left. Older comments can still be visible in the inbox, but the network may no longer accept a reply.
Network limits
Comment coverage and reply windows are controlled by the social networks, not a setting in Flockly. Flockly only shows the in-app comment features that the network makes available.
Need help with your inbox?
Contact us through the Contact Us page and include your Shopify store name.
Need help with your store?
Talk to Flockly